Can't Sign In

The sign-in email never arrived

Wait a moment. Emails can take up to 2 minutes to arrive depending on your email provider.

Check your spam or junk folder. Sign-in emails sometimes end up there. If you find it, mark it as "not spam" so future emails arrive correctly.

Check that you entered the right address. Close the sign-in tab, open a new one, and try again with the correct email.

Request a resend. The Resend email button becomes available about 60 seconds after the first request. Click it to send a new link and code.

Wait for the link to expire. Sign-in links expire after 15 minutes. If the page shows "This sign-in request expired", click Use a different email (or refresh the page) to start over.

The sign-in link doesn't work when I click it

Make sure you clicked the correct link. The email contains one clickable sign-in link. Clicking it in the same browser where you started the sign-in flow should complete sign-in automatically.

Try the 8-digit code instead. Click Sign in with a code instead on the sign-in screen, then enter the code from the same email.

Check that the link hasn't expired. Links expire after 15 minutes. If it has expired, start the sign-in flow again.

Try a different browser. If the link opens to an error page, try opening Geo Data Connector in a different browser and signing in fresh.

The 8-digit code is rejected

Enter the digits without spaces. The code entry accepts only digits; do not include dashes or spaces.

Make sure you are using the most recent code. If you requested a resend, use the code from the most recent email — older codes are invalidated.

Check that the code has not expired. Codes expire after 15 minutes along with the link.

I am taken back to the sign-in screen after clicking the link

This can happen if:

• The sign-in request expired before you clicked the link.
• You opened the link in a different browser than the one showing the sign-in screen.

Start the sign-in flow again in the same browser you intend to use Geo Data Connector in.

I receive an error message on the sign-in screen

The error message describes what went wrong. Common messages:

Message	What to do
"This sign-in request expired. Please start again."	The 15-minute window passed. Click Use a different email and start over.
"Invalid code."	The code is incorrect or expired. Try the link instead, or request a resend.

Still can't sign in?

Contact support@smartdatahub.io with your email address and a description of what happens when you try to sign in.